Posts Tagged ‘social media’

PR Interview with Bob Geller

March 6, 2013 Leave a comment

Episode 009 of this Q&A project features Bob Geller President of Fusion Public Relations & Social Fluency, an agency that specializes in tech PR and social media, and Flack’s Revenge blogger. I’ve been a big fan of Bob’s blogging for a long time and appreciate his perspective. Now let’s take a look at the guy behind the insightful PR blogger.

Bob, you studied engineering, and have spent twenty five years in many different areas of high tech sales, consulting, marketing and PR, so how did you get into public relations?

My love of tech led me to study engineering, and my first couple of jobs were in the field.  However I quickly realized that I was more interested in marketing and communications.  After wearing a range of marketing and sales-related hats for tech startups, and leading a consulting team for IBM, I made the jump – first to PR freelancing, and then the agency side – I helped launch Fusion PR around 2000.

How do you explain your job to friends and family? 

I simply tell them I help tech clients get in the news (of course there is much more to it than that).

GellerheadshotHow has PR/Comms industry changed in the last 5 years? 

Pretty dramatically – the most obvious changes have been driven by the growth of social media and fragmentation / decline of traditional media.

What does PR/Comms industry look like in 5 years? 

I think it will continue to grow, and change too.  Social will continue to grow in importance, but so will mobile – my post on Windmill Networking discusses changes in content consumption trends.  It is targeted towards content marketers, but of course these trends have relevance for PR too.

How has social media changed PR? And what do agencies need to do to adapt? 

It has elevated the role of tech and content, and in general made it more challenging to rise above the noise – it has also taken many of us out from behind the curtains.  To be successful, the PR field needs to grow beyond its traditional role and comfort zones.  This means getting better at graphics, writing and content generation in general, and includes things like monitoring, metrics and SEO.

Do you think the changes in PR will be a good thing for PR agencies in the long run? 

For ones that recognize the changes, and are willing to try new things and adapt it can be an exciting time.  See my Bulldog Report post about innovation and PR.

What social media platform do you use (most) professionally? And is it different from what you use for personal? 

For professional networking I use Twitter, and blogging (WordPress and Typepad) and LinkedIn. For personal, I use Facebook

What is the last PR / Comms book you’ve read and would you recommend it?

Made to Stick, by Chip and Dan Heath was a great read – as the title implies, it is about creating sticky ideas, which is one of the keys to effective communications and campaigns.  Here is a post that I wrote about this.

What are your top three industry related blogs / resources? 

I like PR Conversations, CommProBiz and Ragan’s.

What advice would you give young professionals just starting out in this industry?

Have an open mind about what PR is, and can be, because it is changing; find out what you are good at, and do a lot of that;  but also, don’t be afraid to master new skills. One other thing, I think there will be a strong demand for people who can master the numbers side – i.e. metrics.

What is the most rewarding part of working for clients? 

Helping them achieve success – moving the needle on brand and market traction.

What is the most challenging part of working for clients? 

It is sometimes difficult when the client doesn’t understand PR, or does not do their part in supporting a successful program.

If you could create a standard RFP process what would it look like? 

Do away with them!  I think I said in a post once, RFPs are where great ideas go to die.

People that know you would describe you as: 

bobgeller_biggerFunny, soft spoken, somewhat of a goof ball but hope they would say that I am good at what I do too.

 Have you ever deleted a Tweet / post? If so, why? 

No, have not had to, luckily.

If you were interviewing yourself, what would you ask and how would you answer? 

Well, I would try not to argue; I don’t know, I like to think that I am already pretty self aware so it would likely be a short conversation

Immediate reaction to the follow:
Twitter: Indispensable
Facebook:- Fun
Google+: Potential
Klout: Sometimes useful
LinkedIn: Useful
Pinterest: Picture power
Instagram: Ditto
Vine: Don’t know
Press releases: A staple
Social media: Amorphous, important
Public relations: Love it!

If you like this interview, please also check out recent interviews with Jeff Beauregard,  Jules ZunichFrank StrongKrista GiuffiJeff DomanskyLisa Zone and Jason Mollica.


PR Interview with Jeff Domansky – The Coach

January 25, 2013 Leave a comment

No doubt that when I get the opportunity to build my PR All Star team, this guy will be The Coach. An accomplished PR professional and author of PRoactive: The Public Relations Job Hunter’s Guide, he is probably best known by most of us as ThePRCoach online.

While I’ve been fortunate to get to know Jeff a bit over the last couple of years, if it wasn’t for this Q&A project, I never would have learned that he built his own cedar strip canoe and survived a near fatal spinal injury when surfing in Hawaii. Every coach has a story. To learn more, please enjoy the following interview with Jeff Domansky for episode 007.

Jeff, you’ve been running The PR Coach site (one of my favs) as blogger, editor and publisher for the last couple of years and you’ve been CEO of Peak Communications for 18 years, how do you balance the two?

Balancing your work, family and online presence is always a challenge as you know Paul. I’m very disciplined about when and how I spend my social media time. On the PR/social media client consulting side you’re at the disposal of your clients. If your client has a crisis or a social media or marketing challenge, it’s your challenge too.

Q&A signHow much time do you put to these two positions?

I spend about two to three hours a day on social media and another couple of hours a week writing blog posts. I’ve developed a couple of unique ways to save time researching, reading and posting. Stay tuned.

In other words, dude, do you ever sleep?  

Sleep does not compute, LOL.

You are one of the best PR bloggers out there and your work is always well read and widely circulated on social media, so who are some of your favorite PR bloggers?

Apart from the 230+ PR bloggers in my PR Library? I have a few that I keep a close eye on: Jay Baer (Convince & Convert); Brad Phillips (Mr Media Training); Deirdre Breakenridge; Kevin Dugan & Richard Laermer (Bad Pitch Blog); Jeff Esposito; Lou Hoffman (Ishmael’s Corner); Heather Yaxley, etc. (PR Conversations)

Have you ever written a blog that you thought was one of you best pieces only to see it not get the attention or reaction that you expected? If so, which one(s)?  

I have two favorite posts that never jumped for some mysterious reason: Will That Be Value or Values with Your PR? and Public Relations: Great or Gone in 7 Seconds?. Oddly enough they were two of the easy ones to write. On the flip side, who can explain the huge traffic I still get for Bad News Releases: 25 Press Release Turkeys? Truth really is stranger than fiction.

What is the story behind the “The Coach” handle?

The PR Coach persona really fits me well. When I’ve run agencies in the past, what I enjoyed the most was PR counsel for clients and young PR pros. I’ve had several terrific mentors in my career and I’ve always believed in paying it back and forward by doing the same.

The CoachHow do you explain your job to friends and family?

Well, I certainly don’t use PRSA’s definition of PR. Depends who I’m talking to. If it’s my mother-in-law, I say it’s “sorta like advertising without the ads.” These days, it would be meaningful to talk about public relations in terms of “social PR.” Maybe creating and managing communication with key individuals and communities would capture it?

If you could do anything outside of PR / Communications, what would you choose and why?

I’d be an English professor. I originally started university in pre-law but after one year switched to English and history. I was partway through my masters degree when I decided to take a year off work. I got a job as an ad copywriter, moved into PR after several years and never looked back. How cool is it to get paid for writing and ideas?

How did you get into public relations?

My first PR experience was in nonprofit. I learned to do everything with nothing and to not be shy about asking anyone for advice, including the media. I spent several great years in government public affairs but the majority of my career has been in PR agencies.

If you could change one thing about the PR industry, what would it be?

I wish we could get out of the media relations “straitjacket.” I hate it when clients think every solution is media coverage. What’s up with that?

What does PR/Comms industry look like in 5 years?

In five years, our role will still be very similar to what it is today. That is, providing communication solutions regardless of the shiny new tools of the day, the challenges of people or organizations or the shifting media platforms.

Do you make any attempt to differentiate you personal from your professional social media persona? If so, how?

No. My PR Coach persona is very true to my own personality. Be smart, be well read, write well, be a leader and share.

The best PR / Communications people you’ve ever worked with share what quality?

Prolific readers and writers, quick studies, steady under pressure and obsessively curious.

What is the the last PR / Comms book you’ve read and would you recommend it?

 Two recent favorites; both highly recommended. Paul Smith’s Lead with a Story and Content Strategy for the Web by Kristina Halverson. If you’re curious about business storytelling, Smith’s book is a must-read.

What advice would you give young professionals just starting out in this industry?

My advice mirrors those PR pro qualities I mentioned earlier with a couple of tweaks. Be a prolific reader and writer. Be obsessively curious about social media and new technology. Learn how business works and how to read and interpret financials. Find a mentor and always share. Marketing is not a bad word except when it’s used in PR.

Do you subscribe to any print publications (newspaper or  magazines)?

In the past two years, I’ve cut back to just my daily newspaper, a couple of business publications and two lifestyle mags. I read everything else online including traditional media like The New York Times, CNN, Economist to online media like Forbes, Huffington Post, Gawker and Buzz Feed. I also monitor a pretty active RSS feed with more than 350 media and blogs. Of course there it’s headline scanning.

Have you ever deleted a Tweet / post? If so, why?

Nope. Live or die by your comments.

If you were interviewing yourself, what would you ask and how would you answer?

Q: Where did you get that warped sense of humor?
A: I was the kid with the smart mouth in English class. Fortunately, my teachers got the jokes and liked my writing. They also fostered my love of reading anything and everything.

Immediate reaction to the following (in one or two words preferably):

Twitter: essential
Facebook: Farcebook
Google+: some day
Klout: relevant yet?
Corporate blogs: critical
LinkedIn: necessary, evolving
Pintrest: possibilities
Social media: need for speed
Public relations: = social PR

Still need more of Jeff? Check out: 

If you like this interview, please also check out recent interviews with Jeff Beauregard,  Jules ZunichFrank StrongKrista Giuffi and Lisa Zone.

Q&A image courtesy of Stuart Miles /

PR Interview with Jayme Soulati

January 21, 2013 12 comments

For those professionals still wondering if blogging and being active in social media is worth the effort, I’d point to this interview as my personal proof point. This Q&A project and my participation in social media, is the reason I’ve been fortunate enough to meet some really smart and talented professionals like Jayme Soulati.

President of Soulati Media, Jayme Soulati is an 18-year veteran of Chicago’s PR firms and a three-time entrepreneur – Soulati Media Relations, Marketing Media & More, Soulati Media. She is the past President, Publicity Club of Chicago and very smart.

Hope you enjoy getting to know Jayme who was kind enough to provide some valuable and always unique insight for episode 006.

Jayme, you’re currently the president of your own consultancy, did you have to know someone to get that job? Seriously, how do you compare running your own biz to working in the PR trenches for someone else?

As I am an agency brat from Chicago, which means I got my start in Chicago’s competitive agencies and bounced around to the next highest-paying job (I launched my career at Manning, Selvage & Lee making $13,500 per year), I am a strong advocate to stay “in” as long as humanly possible. jayme

What that means is – everyone starting out in this profession has to learn from others. Find a mentor who is a solid business strategist to glom onto and when that fizzles find someone else.

When you finally realize you’re getting into more trouble inside, take yourself out the door (as I did) and sow some oats and see how that feels. There’s a bonus most PR people probably don’t realize, and it’s this – every single company needs someone with our expertise to go to market, get talked about and to grow. Knowing that principle and letting it guide you is like a peace of mind; you can grow your own business keeping that close to the vest.

Did I answer that question? Hmm, I don’t think so!

Running my own business is like nothing you can plan for. Folks always thought I sat in my pjs at work; nonsense. You dress the way you want to feel; pjs and sweat pants make you lazy.

 There are no breaks or holidays without connectivity; the work-life balance always suffers. However, the rewards are like nothing you can imagine.

If you could do anything outside of PR / Communications, what would you choose and why?

I’d be a gemologist, hands down. It’s been a hobby of mine…traveling to gem markets of the world to add another bauble to my collection. Some people collect stamps or guns, I collect colored gems…doesn’t that make sense? Heh. It’s all about color for me; color makes me happy.

How did you get into public relations?

When I was a junior at the University of Wisconsin—Madison, I had no major, so I started reading the curriculum directory and happened upon a public relations course in the J School. Turns out, I had been taking courses from anthropology to zoology trying to land on something that fit and got an amazing introduction to a variety of vertical markets which became a great segue into public relations. Wish I had consulted advisors during college to help direct me, but the unconventional route I took turned into the five-year plan I self-financed.

Jayme smallYour blog is crazy good and popular. What are the top 5 tips you’d give to bloggers just starting out. 

  1. Find your voice with continuous writing and stick your neck out!
  2. Develop a thick skin and don’t let sensitivities prevail.
  3. Never focus on yourself; nurture and welcome people who visit and they will become your community.
  4. Guest post and comment on other blogs a lot.
  5. Keep the arrogance to a minimum; it’s terribly boring.

How much time do you spend on your blog during a normal week?

Tough question; blogging is an every-day occurrence so I’d say average is 2-3 hours a day writing a post, preparing it for publication, commenting on comments, marketing the post, and monitoring it. So…that’s about 10-15 hours weekly (depending on how frequently you post). (This is kind of a hard question because I never stop looking for content ideas; everything I read, everyone I speak with provides fodder for content.)

What does PR/Comms industry look like in 5 years?

Anyone not engaged in social media marketing in this profession CANNOT walk the talk. It is a PR professional’s duty and accountability to self and profession to innovate in tandem or ahead of the curve. Sadly, many remain behind and give the profession a bad name.

While we can’t wipe out an entire profession of PR folks, we can wipe out the title. Many of us have already removed PR from our titles; as for me, I’m now a B-to-B social media marketer and content marketer with core PR. What we’re already seeing is a migration to a blend where marketing drives the collective disciplines and PR aligns under, in, or nearby.

You were very vocal during the recent attempt by PRSA to redefine public relations, looking back, what was your thought about the process, result and industry-wide discussion?

I’d need to revisit the conversation from that time frame to be more accurate in my deduction for you, Paul; however, the entire situation left a sour taste in many mouths, and we said so on our blogs.  You’ll note one of the tips I provided to newbie bloggers is to stick your neck out? I did and I do; it’s what keeps me on my toes – to speak an opinion backed by community and proof points.

 We had a lot of support from big bloggers on this issue, and we took PRSA to task. They had to put a grassroots campaign together to hit our blogs and comment to our wrath; eventually, the influencers won out – we made an impact and the issue did not end with a final vote. PRSA put the issue back on the table to revise the definition.

Anyone fortunate enough to have joined us during that timeframe (Frank Strong, Shonali Burke, and Gini Dietrich to name a few) should be proud of the fact that we had such a strong collective of unified voices, and we forced the hand of a national organization by standing up to what we felt was truly wrong for our profession.

 What social media platform do you use (most) professionally? And is it different from what you use for personal?

Small businesses like mine run the risk of over-extending in social channels. I have two Facebook and Google+ accounts and the company brand suffers. At the end of the day, I’m the brand, so it’s fine; basically, I don’t do much personal stuff on any social media channel (e.g. the family pet or reunion photos, but I’ll post some good stuff like that on occasion).

 What advice would you give young professionals just starting out in this industry?

Call me…937-312-1363

What is your Immediate reaction to the following?:

Twitter: Fav Channel
Facebook: Imploding
Google+: Underestimated
Klout: Necessary evil
Corporate blogs: Lacking attention
LinkedIn: Finally modernizing
Social media: Here to stay
Public relations: Critical!

Need more of Jayme? Check her out on Twitter: @Soulati, or LinkedIn, or her website at, or her blog Soulati-‘TUDE! 

If you like this feature, please also check out interviews with Jeff Beauregard,  Jules ZunichFrank StrongKrista Giuffi and Lisa Zone.

PR’s Interview with Jeff Beauregard

January 11, 2013 1 comment

The latest edition (004) to this Q&A project is one that really hits home for me and is one of the reasons I really like social media. Jeff Beauregard and I both attended Salem State University (then College) and worked our way through school at The Sports Authority. Jeff as the stealth undercover dude and me as the warehouse guy that spent most of his energy making sure not to make eye contact with customers.

Jeff and I hadn’t communicated with each other in well over 10 years until social media reminded me how funny he can be – now 140 characters at a time. It’s been great to reconnect and see that he is doing so well. Jeff and I didn’t follow the same professional path, so I’ve used this opportunity to get perspective and insight into a different path for what I thought would be a PR guy. Enjoy.

So Jeff, you and I haven’t seen each other in years, but then we ran into each other via social media (Twitter, Instagram and your blog) and I quickly realized our careers are very different. Does your current gig match what you expected to be doing back when we were working our way through the Harvard of the North Shore (AKA Salem State)?  

No way. Not even a glimmer of what I thought/wanted to do. My idea of what I wanted to do was probably what you are doing. I wanted to be doing PR, promotions or something like that in the PR or marketing industry. My career went on a weird path starting with The Sports Authority and a few decisions I made shortly thereafter….

Jeff BCan you run me through the career highlights?

After I left TSA, I went to a software company in Boston and started doing data entry. After a year or so, I went to a small… small….small direct mail company in Salem. We did local mailers for banks, country clubs, car dealerships, stuff like that. Nothing exciting. The best and worst of that job was sitting in a room facing Pickering Wharf watching people on their expensive yachts as I clear wafer-sealed 75,000 Self-Mailers over the course of a few days. Tantalizing work, let me tell you! I was there only six months, but it gave me a stepping stone towards another small direct mail company. This one was a great company with a great owner.

Ok, so PR degree and direct mail, I get the connection, but how did you go from that to what you are doing now ?

Remember, this was also the time of the 99-2000 freak out regarding computers and DOS to Windows. They were changing their system from a DOS black screen, green font system, to a Windows White Screen, blue trim, black font system…Basically from HAL to Facebook and for whatever reason I got it. I understood what they were doing, how they were converting it and how users would interact with it. So, by default, I was given the task of training the entire company on the new system. I thought nothing of it, because it came second nature to me. It was easy. Unfortunately, a year later in early 2001, I got laid off from CPS. The bubble had burst and half the company was let go.

After spending that summer bartending and collecting unemployment – one of the best summers of my life mind you – I landed a job at Vantage Travel Group in Boston. Crazy place. I was hired for the non-profit direct mail position, I walked in the door and a day earlier someone quit on the travel side and they moved me to group travel. That weekend they had a sales meeting and I asked all kinds of questions about email marketing and their direct response rates and the owner/CEO said “What the hell is he doing in Travel?”

The following Monday I was back on the direct mail side and a couple weeks later was 9/11. Half of the travel side got laid off and I kept my job on the direct side. Mailing everyone flags and stickers and eagles for affinity support groups (Elks, Masons, Knights of Columbus, etc.).

Alright, sounds like you were pretty opportunistic and maybe even a little unlucky, but how did you get from shipping to the technical? 

Just stay with me. This is where it gets good. I landed at a French Gaming company called Infogrames. Shortly after I got there, they changed their name to Atari, which they had just bought the rights to. As a kid of the 80s, this was pretty much a dream job. You got bored, you played video games. Things were slow, you played video games. They needed opinions on something, you played video games.


Wait for it…at the same time, they were rolling out a system called MAM (Marketing Asset Management) which was a homegrown product they created to share marketing assets between the U.S. and Europe for localization of assets. With my experience rolling out and training the previous system at CPS, I was a perfect fit. I trained all of the U.S. marketing department and worked with European counterpart who was doing the same thing in our office in France. Short answer, it didn’t suck at all…until, the company announced “we’re closing, we don’t know when, but we’re closing.” This announcement turned the entire office into one for all head-hunting office. We were looking for jobs for each other and my boss found a posting for a creative asset administrator at Digitas.

Everything I was doing at Atari was in the job description. They were purchasing a new system and I was to help roll out and train the entire agency on the system. It was a much grander scale, but was right up my alley. Adopted system use and naming conventions across the agency.

Next up is we are in the process of rolling out new storage and a system upgrade for our DAM system. It’s pretty exciting stuff, but was nowhere on my radar all those years ago.

People that know you well would describe you as…

A lot of people think I’m this crazy off the wall person, but I think I’m pretty reserved in my own eyesJeff B hand stand anyway. However, since starting Crossfit a year ago and starting to eat Paleo almost two years ago, those two things changed my life. I’ve lost 40lbs. I feel better than I did 10 years ago. I’m in better shape than I was in my 20’s. It’s an amazing life change and so much more for the better. I now work my schedule around going to the gym instead of the other way around. The community support is a group of people I wish I had when I was in my 20’s. Opened my eyes to self-worth and confidence that I didn’t know existed. That confidence definitely rolls into your professional life too, which is a definite bonus.

What is your Immediate reaction to the following?:

Twitter: People I want to know
Facebook: People I kinda know
Google+: It’s cool, but it’s no Facebook
Klout: Social Media’s “Hot or not”
Corporate blogs: Could do without
LinkedIn: Interesting connections
Social media: About to jump the shark, but become uber specific
Advertising: is social media
Public relations: blurring the lines between corporate and social

Need more of Jeff? Check him out on Twitter @jeffb0572, his blog and LinkedIn.

By the way, truth be told, I asked Jeff some additional questions not included here (like the classic Maryann or Ginger) but those were more for my own enjoyment. And let me tell you, his answers didn’t disappoint. Very funny guy.

Former PR blogger admits: I can’t quit you

September 28, 2012 16 comments

Okay, okay, for all of you that looked at my retirement as a temporary situation, you were right. I just can’t quit you.

Truth be told, actually, it isn’t about you…it was time to pay for my domain (hey, we are talking about almost $20 here) so I had to decide if I was going to keep up a blog or let it die. While I’m happy that I stopped forcing myself to blog regularly, I just wasn’t ready to let this site die.

After almost 10 full minutes of soul searching, I decided that what I’ve really missed over the last few months (since I stopped blogging) was interaction with other PR professionals, so I’m going to move to the next phase in my personal development and embrace being a has been / never was and relaunch the site as a Q&A site about public relations / communication / social media / whatever I want.

Many of the people I’ve been fortunate enough to create relationships with over the last couple of years are people that I find very interesting, but have had little opportunity to actually spend any real time with, so over the course of the next few, insert random time frame here, I’m going to unleash my inner Arsenio Hall and interview some of the more interesting people I know in the industry.

These interviews will be focused on PR, marketing, communications, social media etc., but will also (best I can) include some insight into what makes these people unique.

I’ve already started contacting people to be included in this ongoing series, but please do let me know if you would be interested in sharing your story and participating. You can comment below or email me directly at

PR Lesson from Tim Thomas

February 26, 2012 Leave a comment

Much has been made of Bruins’ star goalie Tim Thomas’ recent social media based controversy. For the actual details of the story, see a couple of good blog posts here. (Note: the linked posts are an exception to the industry opinions discussed below.)

The very short version of the story is that Thomas, who declined to attend the White House as part of the traditional photo shoot event awarded the Stanley Cup champion, posted some thoughts and personal opinions on Facebook.

What ensued over the next few weeks was that lots of communications professionals offered advice to Thomas that could usually be summed up as ‘shut up and play hockey.’ The lesson was that an iconic athlete shouldn’t speak his mind regarding politics or religion.

If that really is the lesson, does that mean that these same people would have also told boxing champion Cassius Clay not to speak out against the Vietnam War and not to change his name to Muhammad Ali in support of Islam?

Of course, Thomas and Ali are very different people at different times in history, but the point is that PR/SM people need to remember that this isn’t a one-size-fits-all industry. Ali was a tremendously gifted fighter, but in many ways it was his over-the-top personality that elevated him from a great fighter to “The Greatest.”

All the people that immediately concluded that Thomas needed to be more diligent and protective of his public image may be missing the point. Of course, I don’t know the truth either, but maybe just maybe this controversy is just what Thomas wants. The larger point here is a reminder that not all clients are created equal and that social media isn’t the only measurement of a person’s character.

Ali photo

Thomas photo

Calling BS on SM Leaders’ MO

January 29, 2012 8 comments

The following post is meant to be a public (relations) service message for social media leaders (and followers alike) that would do well to hear from a (admittedly self-proclaimed) representative of the silent masses. In other words – on behalf of the non-leaders, this blogger is calling BS on the modus operandi of many social media leaders.

For the most part, people online are extremely positive and exceedingly polite. Because of this, some online behaviors have gone unchecked. Now, I’m not smart enough to provide social media advice and this blog isn’t meant to suggest that anyone change what they are doing, but simply to articulate what many others are thinking.

Vanity URL abusers: Sure personalized URLs can be good for branding and help with tracking traffic etc. but, no matter what the stats say, there are a number (the size and importance of that number is debatable) of people that out of principal will simply refuse to click on the URL. Which, if not mistaken, kind of defeats the idea behind the vanity link.

True leaders apparently never follow: To those that are followed by the equivalent of Baltimore, Maryland (over 600K) yet follow back a number closer to the population of Baltimore, Vermont (around 250), it doesn’t matter how many accounts you have or what kind of experiment is being conducted, this looks arrogant. Of course, the right balance of following and followers can be debated, but what can’t be debated is that a real social media expert should be able to figure out how to follow more than a couple of dozen folks without cluttering their Twitter stream. Read more…